Application Management Services
Keep your warehouse
running at peak performance
From dedicated support teams to on-demand expertise — flexible AMS models that maintain, optimise and evolve your SAP EWM investment across its full lifecycle.
Support Engagement Models
Four ways to engage — one team behind all of them
Flexible AMS delivery models designed for enterprise SAP EWM environments.
Dedicated AMS
Application maintenance — dedicated
A named team of EWM consultants, functional leads and BASIS resources aligned exclusively to your environment.
- Named consultant team with deep system knowledge
- Proactive monitoring and health checks
- Priority incident SLA management
- Monthly roadmap and performance reviews
- Included CR capacity within monthly hours
Shared AMS
Application maintenance — shared
Access to a pooled team of certified SAP EWM specialists within a structured service window.
- Pooled support resource model
- Incident and change management via ITSM
- Quarterly SLA reporting
- Standard P1–P4 support tiers
- CR delivery within sprint cycles
On-Demand AMS
Flexible expert support
Pay-as-you-go or retainer-based access to SAP EWM expertise for internal IT teams needing specialist capacity.
- Pre-purchased support hour blocks
- Functional, technical and integration expertise
- No long-term commitment required
- Can be activated within 48 hours
Ticket-Based Support
Per-incident support model
Transparent support delivery billed per ticket with complete audit and resolution tracking.
- Self-service portal and email ticketing
- Transparent pricing by complexity
- Escalation path to dedicated AMS
- Full resolution documentation
Optimisation Services
Beyond break-fix — continuously improving your EWM
Process Optimisation
Improve warehouse efficiency through optimised picking routes, putaway strategies and wave profiles.
Functionality Tuning
Fine-tuning storage search sequences, work centre rules and labour management parameters.
Performance Analytics
KPI dashboards, operational monitoring and exception trend analysis for proactive optimisation.
Automation Enhancement
Extend robotics, MFS integrations, RF framework upgrades and pick-by-voice/light enablement.
Change Request Management
Structured, governed delivery of every change
Transparent lifecycle management from request intake to production deployment.
Request Intake
Business requirement capture, effort estimation, impact analysis and acceptance criteria definition.
Design & Build
Configuration or ABAP development with peer review against approved functional specifications.
Testing & UAT
Unit testing, integration testing, regression validation, defect management and business UAT support.
Transport & Go-Live
Controlled deployment across DEV → QAS → PRD with rollback planning and post-go-live monitoring.
Need enterprise-grade SAP EWM support?
Keep your warehouse operations stable, scalable and continuously optimised with flexible AMS engagement models and expert SAP EWM consultants.